If you’ve decided one of our plugins is not for you, we are happy to offer you a full refund within 14 days of your purchase. See Refund Policy for details.
Before we go through the process of issuing a refund, perhaps we can help in some way to get things working well for you again?
The plugin is not working for me
If the plugin is not working, and you’ve not yet spoken to our support team, we’re more than happy to take a look for you.
Please use our support form to ask for assistance.
If we cannot fix the issue (this is rarely the case), then we’ll happily issue you a refund. If we can fix the issue but you’re still not happy, we can still issue you the full refund; at least at this point, we’ve solved a bug for other users of the plugin.
I just want a refund
If you’re sure there’s nothing we can do, please use our support form to request a refund.